Effective Date: 23 October 2026

Etcetras (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.etcetras.com, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect:

• Contact details: Name, email address, phone number, and shipping or billing address.

• Order details: Products purchased, order history, delivery instructions, and transaction references.

• Payment information: Payment status and transaction references supplied by payment providers. Full card or banking credentials are not intended to be stored by us unless expressly disclosed and lawfully handled.

• Communication details: Information you provide when contacting customer support or submitting a complaint.

• Technical information: Device, browser, website usage, and cookie information, depending on the technologies enabled on our website.

Please do not send passwords, full card details, or other sensitive credentials through ordinary email or WhatsApp.

2. How We Use Information

We may use personal information to:

• Process and fulfil orders.

• Arrange shipping and provide delivery updates.

• Respond to questions, complaints, and support requests.

• Manage cancellations, returns, replacements, and refunds.

• Maintain website security and prevent fraud.

• Improve our products, website, and customer experience.

• Send promotional communications where permitted and where any required consent has been obtained.

• Comply with applicable legal, tax, accounting, and regulatory obligations.

3. Payments

Online payments may be handled by third-party payment service providers. Their processing of payment information is subject to their own terms, privacy notices, and security practices. Please review those notices when using their services.

4. When We Share Information

We may share information that is reasonably necessary with:

• Courier and delivery partners.

• Payment gateways and payment service providers.

• Website hosting, security, analytics, and technical service providers used by us.

• Professional advisers, auditors, or authorities where required by law.

• Other parties where you have directed us to share information or where sharing is otherwise legally permitted.

We do not sell personal information as a standalone business activity.

5. Cookies and Similar Technologies

Our website may use essential cookies for functions such as shopping carts and sessions, and may use analytics or marketing technologies if enabled. See our Cookies Policy for further details. Where required, we will obtain consent before using non-essential cookies or similar technologies.

6. Data Security and Retention

We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, or loss. No internet transmission or electronic storage method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, resolving disputes, maintaining records, and meeting legal obligations.

7. Your Choices and Requests

Subject to applicable law, you may request access to or correction of your personal information, request deletion where appropriate, or withdraw consent where processing is based on consent.

To make a request, email info@etcetras.com. We may need to verify your identity before responding. Certain information may need to be retained where required by law or necessary to resolve a transaction or dispute.

8. Third-Party Websites

Our website may link to third-party websites or services. We are not responsible for the privacy practices of independent third parties. Please review their policies before providing personal information.

9. Children's Privacy

Our website is intended for use by customers who can legally enter into transactions. If you are a parent or guardian and believe a child has provided personal information inappropriately, contact us so we can review the matter.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The revised version will be published on this page with an updated effective date where appropriate.

11. Contact and Privacy Requests

For privacy questions or requests:

Etcetras
Website: https://www.etcetras.com
Email: info@etcetras.com
Phone/WhatsApp: +91 98190 06172
Address: 1104, 11th Floor, Alamanda, Nahar Amrit Shakti, Chandivali, Andheri East, Mumbai Suburban, Maharashtra – 400072, India.